In the life of any follower of the Youtube beauty community the name James Charles has been a familiar one for a few years now, but in the last month it is safe to say he has been on the minds of many more people because the internet has been positively buzzing with his latest social media fail.
For those who are unfamiliar, Charles is a beauty guru/influencer who has recently faced a very public feud with his mentor and long time friend Tati Westbrook. The feud began with an Instagram story posted by Charles in which he promoted the popular vitamin company, Sugar Bear Hair, the main rival of Westbrook’s own comapny, Halo Beauty. This was followed by an Instagram story on Westbrook’s account which did not directly name Charles, though fans were quick to guess that it was a response to Charles’ story. The next move in the budding dispute came as an Instagram story response from Charles apologizing: 
But this was not enough to stop the drama, in fact it only proved to make things worse by prompting Westbrook to post an extensive (now deleted) video explaining not just the situation of the vitamins but also directly accusing Charles of sexual misconduct. James soon posted a short apology video dedicated to Westbrook in which he addresses both the advertisement as well as the allegations against him. As well as losing 2.6 millions subscribers in just three days, the situation was further exacerbated as other influencers (namely Jeffree Star) began to take sides and reveal more information about both the ad situation and the misconduct. In all of the drama Westbrook gained a significant amount of new followers and released a video which explains why she decided to public shame her former friend Charles. Nearly one month after posting the advertisement Charles posts another video in which defends himself in totality. This video served it purpose in ending the feud considering Westbrook tweeted the next day vowing to stop speaking about the situation and Charles tweeted a thanks, officially ending the feud.
The power of influencers such as Charles and Westbrook which is found in “their ability to position themselves as ‘relatable’ throughout their arsenal of social media content,” makes them ideal candidates for more specialized and inconspicuous marketing which in turn discredits the ‘relatability’ (Serazio & Buffy, 2018). Meaning this was not only an offense toward Westbrook, but a disruption of the trusting relationship Charles had developed between himself and his fans.
The reason why this minor infraction was able to reach beyond their usual reach can be understood through the idea of networked publics. Considering networked publics are both “the space constructed through networked technologies and the imagined collective that emerges as a result of the intersection of people, technology, and practice” the publics of this feud would be considered the various social media platforms used throughout the situation (Instagram , Youtube, and Twitter) as well of the communities that Charles and Westbrook are part of (the beauty community as well as the community of their respective followers) (Boyd, 2010). The platforms facilitated the interactions by providing different mediums (video and text) and levels of accessibility (Instagram stories are available for 24 hours unless saved by the account while Youtube videos and tweets are available until specifically deleted). Had all the communications been over one platform the feud would have lacked the mysticism it developed by making followrs seek out information in various forms and places, constantly checking to ensure they did not miss an update. The communities were important as they were able to spread the drama to those who would otherwise have been unaware of the issue by simply sharing the links in their personal accounts: “the potential audience can be far greater and from different contexts” (Boyd, 2010).
Spreading the new of the feud can then be seen as an act of participatory culture. As followers of Charles not only began to unsubscribe/unfollow his accounts, but also destroyed his collaboration palette with makeup brand Morphe and post video evidence in an act of protest, they displayed the need to personally become a part of the debate despite the lack of physical benefit (and in the destruction of palettes they purchased, financial loss) an identifiable sign of the participatory culture developed through social media (Fuchs, 2014).
These fan reactions only served to inflate the news of the feud and cause problems for Charles. For many people the “socially oriented performances” of posting on social media “must carry meaning for multiple publics and audiences without sacrificing one’s true sense of self” and as a influencer Charles must maintain the image he has developed for his fans to wield power on the web (Quinn & Papacharissi, 2018).The drama surrounding Charles tarnished his image and reminded fans that Charles’ social media presence is merely a self-representation, not a true representation of him and, therefore, contains whole which are filled only by his physical self (Rettburg, 2018). More than acknowledging his willingness to sell them products for his benefit, fans were faced with the fact that they can never truly understand their idol. As a result of this revelation, not only did Charles lose many followers in an industry that deals in attention as its primary commodity, but the backlash benefited his then rival since Westbrook was provided with new opportunities as she gained new followers (Boyd, 2010).
The scandal, at its peak, was quite complicated, but it is my understanding that the key ‘fail’ in this situation is the photo apology pictured above as it is the last step before the drama began to get out of hand. I believe it would have benefited Charles to communicate with Westbrook in an open discussion via Instagram Live with her in order to better understand the conflict and publicly display the strength of their friendship. I believe this would be sufficient to end the feud because As Tarleton Gillespie notes, the attitude of the internet is “if I want to say something, whether inspiring or reprehensible, I want to say it where someone, maybe even everyone, might hear me,” so it would be safe to assume that since Westbrook felt the need to publicly comment on Charles’ actions, she would be willing to resolve the issue just as publicly (2018). As a collaborative project, this solution would fulfill both the need for honest communication in Charles and Westbrook’s real-life friendship as well as possibly allowing Westbrook benefits in exposure as part of a, now more easily resolved, scandal.
References
Amanda Lundgren. (2019, May 20). Wondering if That James Charles/Tati Westbrook Feud Is Really Over? We Gotchu. Retrieved June 3, 2019, from Cosmopolitan website: https://www.cosmopolitan.com/entertainment/celebs/a27484210/james-charles-tati-westbrook-youtube-drama-timeline/
Boyd, Danah. (2010). “Social Network Sites as Networked Publics: Affordances, Dynamics, and Implications.” In Networked Self: Identity, Community, and Culture on Social Network Sites (ed. Zizi Papacharissi), pp. 39-58.
Fuchs, C. (2014). Social Media as Participatory Culture. Social Media: A Critical Introduction. https://doi.org/10.4135/9781446270066
Gillespie, T. (2018). Regulation of and by Platforms. In J. Burgess, A. Marwick, & T. Poell, The SAGE Handbook of Social Media (pp. 254–278). https://doi.org/10.4135/9781473984066.n15
People. (2019). James Charles Loses 3 Million Followers Amid Tati Westbrook Feud [Image]. Retrieved from https://people.com/style/james-charles-tati-westbrook-feud/
Quinn, K., & Papacharissi, Z. (2018). Our Networked Selves: Personal Connection and Relational Maintenance in Social Media Use. In J. Burgess, A. Marwick, & T. Poell, The SAGE Handbook of Social Media (pp. 353–371). https://doi.org/10.4135/9781473984066.n20
Rettberg, J. W. (2018). Self-Representation in Social Media. In J. Burgess, A. Marwick, & T. Poell, The SAGE Handbook of Social Media (pp. 429–443). https://doi.org/10.4135/9781473984066.n24
Serazio, M., & Duffy, B. E. (2018). Social media marketing. The SAGE Handbook of Social Media. Thousand Oaks, CA: SAGE, 481-496. Retrieved from https://blackboard.qut.edu.au/bbcswebdav/pid-7846336-dt-content-rid-23083701_1/courses/KCB206_19se1/Serazio%20and%20Duffy%2C%202018.pdf